Report a buyer
Report buyers involved in return fraud, false claims, chargebacks or manipulation. Once approved, your report is shared with every SafeBay member, and any order that buyer places with them is flagged.
Reported for
“Returned a used unit in place of the new one I shipped. Serial number doesn’t match my photo.”
The issues sellers report most. Each one is a tag on the report, so the next seller knows exactly what to watch for.
About two minutes from the username to a report waiting for review.
Enter the buyer’s eBay username, pick the issues, write what happened and attach photos if you have them. You can start without an account; publishing the report needs a free one.
AI suggests a severity and issue tags, and a moderator reviews the report. Nothing is shown to other sellers until it’s approved.
The buyer joins the community blacklist, and any order that buyer places with a SafeBay member is flagged. Members who use the Chrome extension can have them added to their eBay Block list.
One report turns one seller’s loss into every member’s warning.
Sellers can’t leave negative feedback for buyers. A buyer with 100% positive feedback can still be a serial return fraudster, and nothing on eBay will tell you.
They run the same scam on the next seller. Without a shared list, every seller learns the hard way. With one, you learn from another seller’s loss instead of your own.
Members choose which risk levels the Chrome extension adds to their eBay Block list, so a reported buyer can be stopped at checkout instead of after the refund.
A buyer’s risk level rises with every seller who reports them and with how serious each report is. Yours can be the one that gets a buyer blocked.
Four habits, most of them automatic once the Companion is installed.
Add the Companion to Chrome (opens the Chrome Web Store)The single most effective step against fraud is checking a buyer before shipping. SafeBay’s eBay Chrome extension makes this automatic: it shows buyer risk levels right on eBay order pages, message threads and buyer profiles.
Photograph and weigh items before shipping, keep packaging receipts, and save every eBay message. SafeBay lets you attach evidence images to reports, building a documented history that strengthens the community’s case against repeat offenders.
Most sellers add buyers to the block list after they’ve been scammed. SafeBay flips this: the community blacklist feeds your eBay Block list through the Chrome extension, so reported buyers are blocked before they can place an order.
Every report makes the network stronger. A buyer's risk level rises with every seller who reports them and with the severity the AI assigns each report. Members choose which levels the Chrome extension blocks on their eBay accounts, so your report can be the one that gets a buyer blocked.
eBay’s Money Back Guarantee is designed to protect buyers, but dishonest buyers weaponize it against sellers. When a buyer files a “significantly not as described” claim, eBay often refunds automatically without verifying it. Scam buyers know this and use it to get free items. The best defense is prevention: check every buyer against the SafeBay blacklist before shipping.
False claims and fraudulent returns count against your eBay defect rate. Too many defects can bring selling restrictions, loss of Top Rated Seller status and lower search visibility. Blocking known scam buyers before they purchase protects your inventory and your seller metrics.
Buyer fraud costs more than the refund. Sellers lose the original item, pay return shipping, absorb eBay’s final value fees on the transaction, and spend hours on disputes. The blacklist turns one seller’s loss into every seller’s warning.
Enter the buyer’s eBay username in the form at the top of this page and choose Start report. On the next page you describe what happened, pick the issues (return fraud, a false “not received” claim and so on) and attach screenshots or photos if you have them. AI suggests a severity, and a moderator reviews the report before it is shared.
Yes. You can fill in a report without an account; to publish it you need a free SafeBay account. The same account lets you follow your reports and use the Chrome extension for buyer alerts and automatic blocking.
No. The reporting seller is never revealed. Other sellers and the buyer see what happened, the issues and the risk level, never who reported it.
A moderator reviews your report. Once approved, the buyer is on the SafeBay community blacklist: their profile shows the report, any order they place with a SafeBay member is flagged, and members who use the Chrome extension can have them blocked on eBay.
An eBay buyer blacklist is a shared list of problematic buyers kept by the seller community. Since eBay doesn’t let sellers leave negative feedback for buyers, scam artists can keep perfect feedback while defrauding store after store. SafeBay shares each approved report with every member and flags any order the reported buyer places with them, giving sellers the information eBay’s own system doesn’t provide.
Yes. The SafeBay Chrome extension syncs the community blacklist to your eBay Buyer Block list. When a reported buyer is at a risk level you chose to block (High and Medium by default), the extension adds them to your block list so they can’t buy from your store. You can change which risk levels it blocks and keep a personal whitelist for trusted buyers.
Photograph and weigh every item before shipping. Check every buyer against the SafeBay blacklist: the Chrome extension does this automatically on eBay order pages. Block high-risk buyers automatically. When return fraud happens, report the buyer on SafeBay with evidence so other sellers are warned, and document everything for eBay case escalations.
Every report is reviewed by a moderator before it becomes visible. A buyer who believes a report is wrong can appeal from their buyer profile page, and every appeal is reviewed. Reports found to be inaccurate are corrected or removed.
Every report you submit protects the whole seller community. It takes less than two minutes, and your name is never shown.