Contact SafeBay
One address reaches the people who make SafeBay. For anything about an account, include the eBay username the store is connected with.
Faster than email
Most questions have a page already.
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Frequently asked questions
How the blacklist, the Companion extension, reports and plans work.
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Reported unfairly?
A buyer can ask for a report to be reviewed and removed. The reporting seller gets 14 days to answer.
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Check a buyer
Look up an eBay username against the community reports.
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The Companion extension
Install it, connect your SafeBay account and see what it does on eBay pages.
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Privacy and your data
What SafeBay keeps, what the apps and the TV board send, and how to delete your account.
What to include
- Account questions
- The eBay username your SafeBay account is connected with, and the email you signed up with.
- A report or a buyer
- The buyer's eBay username and, when there is one, the order number.
- Billing
- The plan, the date of the charge and the last four digits of the card, never the whole number.
- The Companion or the apps
- What you did, what you expected, what happened, and a screenshot if you have one.
Find SafeBay on
Reviews and the extension listing. Support still goes by email.