The eBay feedback generator that answers every buyer for you.
Every positive feedback gets a genuine, unique reply in your tone within the hour, posted to eBay automatically. Negative or neutral feedback gets a measured draft built from your side of the story. No templates, no buyer names, nothing that contradicts your listing.
- Four tones, your voice
- Confidence check before anything posts
- Never names the buyer
"Grate fits my Whirlpool range perfectly and arrived two days early. Great seller."
OEM Whirlpool W10447925 Burner Grate, Cast Iron
So glad the grate was a perfect fit for your range, and that it beat the delivery estimate! Thanks for choosing us and for the kind words. 😊
Your feedback page is a sales page. Most sellers leave it blank.
Before a cautious buyer clicks Buy, they open your feedback profile. What they find is either a column of buyer comments with nothing under them, thirty copies of "Thanks for your purchase!", or replies that actually talk about the item and the person who bought it. Only the last one reads like a store with someone at the counter. And under a negative comment, the seller's reply is the only place the next buyer hears your side.
Sellers know this. They still skip it, because thirty feedbacks a week at two minutes each is an hour of typing the same sentence. An eBay feedback generator removes the typing and keeps the sentence different every time.
What buyers see now
- "Fast shipping, part was exactly as described."Reply: Thanks for your purchase!
- "Fan motor fixed the noise, would buy again."Reply: Thanks for your purchase!
- "Arrived broken, seller never answered."Reply: none
What buyers see with SafeBay
- "Fast shipping, part was exactly as described."Reply: Glad the description matched what landed on your bench. Thanks for the quick feedback!
- "Fan motor fixed the noise, would buy again."Reply: A quiet freezer again, that is the best outcome. We appreciate you and we will be here for the next repair.
- "Arrived broken, seller never answered."Reply: We are sorry the board arrived damaged. A replacement shipped the same day we saw your message, and a full refund followed when it did not resolve the fault.
From new feedback to a posted reply, with two checks in between
Every feedback is pulled in and sorted before anything is written
SafeBay syncs your feedback from eBay every hour. Comments eBay generated automatically are ignored. Anything marked positive is read once more by the AI to catch sarcasm, mixed feelings and complaints hiding behind a positive rating. Only genuinely positive feedback goes on to the generator; everything else waits for you.
- Only feedback from the last 30 days is answered automatically
- Feedback that already has a reply is never touched
- Your feedback score and positive percentage stay on the same screen
- Auto-replied"Perfect fit, fast shipping, thanks!"Dyson V8 Battery Pack
- In review · mixed"Works I guess. Took forever and the box was crushed."Sony WH-1000XM5 Ear Pads
- Your turn"Arrived broken, seller never answered."LG Control Board EBR78263801
- Skipped"Positive feedback left automatically."eBay automated comment
A reply written for that comment, in your tone, scored before it posts
The generator reads the buyer's comment and your item title, then writes one to three sentences in the tone and voice you picked. It rotates its openings and closings so replies never read as a template. Each reply carries a confidence score; only replies above the 0.85 gate are posted to eBay. The rest wait in your review queue.
- Your listing title is the source of truth: an OEM part is never called aftermarket
- No buyer username, nickname or personal detail, ever
- Always inside eBay's 500-character reply limit
For negative and neutral feedback, you supply the facts and it supplies the words
Nothing negative is answered on its own. You write what actually happened in a sentence or two, pick a tone, and the generator drafts a public reply that sticks strictly to your account: no invented events, no promises you did not make, no arguing with the buyer. Add standing rules once, such as "always apologise sincerely and keep it under 100 words", and every draft follows them. You post it when you are happy with it.
The same feedback, answered in four tones
Buyer wrote: "Burner grate fits my range perfectly, shipped fast." Pick the tone once; every reply follows it.
Formal
Two to three sentences, no emojis
"Thank you for your purchase. We are pleased the grate met your expectations and appreciate your business."
Friendly Default
Two to three sentences, one or two emojis
"So glad the grate fits perfectly and got to you fast! Thanks for choosing us. 😊"
Fun
One to two sentences, emojis welcome
"Perfect fit and speedy delivery, that is the dream! 🔥 Happy cooking! 🙌"
Laconic
One short sentence, no emojis
"Glad it fit, thanks for the feedback."
Each tone can speak as one person ("I", "my") or as a team ("we", "our"). Change either setting and the next reply follows it.
A feedback reply cannot be edited once posted. These are the checks in front of it.
Positive only
Automatic replies go on positive feedback. Negative and neutral always wait for you.
Sentiment check
A positive rating with a complaint inside is flagged, not answered.
Confidence gate
Every reply scores itself. Below 0.85 it goes to your queue instead of eBay.
Buyer privacy
No username, nickname or personal detail can appear in a reply.
Listing is truth
The reply never contradicts your item title, and never exceeds 500 characters.
Replying to eBay feedback by hand vs AI Feedback Autoreply
How many replies each plan generates
Every plan gets the same generator, tones, checks and review queue. Only the daily count differs.
Free
2 AI replies a day
Basic
Unlimited
Pro
Unlimited
Enterprise
Unlimited, multi-store
Questions sellers ask about replying to eBay feedback
An eBay feedback generator writes the text of a feedback reply for you. SafeBay generates seller replies to the feedback buyers leave on your account: a unique response for each comment, in your chosen tone, referencing the item that was bought. It does not generate feedback to leave for buyers, and it never fabricates reviews.
Yes. Sellers can post one public reply under any feedback they receive, up to 500 characters. The reply shows on your feedback profile next to the buyer's comment, where every future buyer can read it. SafeBay posts the reply through your connected eBay account.
No. Only feedback that eBay marks positive, and that the sentiment check agrees is genuinely positive, is answered automatically. Negative and neutral feedback go to your queue, where you describe what happened and the generator drafts a measured public reply from your account. You read it, then post it.
Before: yes. Anything below the confidence threshold waits in your review queue, where you can edit, regenerate in a different tone, approve or discard it. After: eBay does not allow a posted feedback reply to be edited or removed, which is exactly why the confidence gate exists.
Before writing anything, the AI reads the comment for sarcasm, mixed sentiment and complaints hidden inside a positive rating. If it is not genuinely positive, no reply is posted and the entry is flagged for your review with the reasoning.
Never. The generator is forbidden from using the buyer's username, nickname or any personal detail, and it treats your listing title as the source of truth, so an "OEM" or "Genuine" part is never called aftermarket or compatible in the reply. Every reply stays under eBay's 500-character limit.
The Free plan includes two AI feedback replies a day. Basic, Pro and Enterprise plans are unlimited. Feedback is synced from eBay every hour, and only feedback from the last 30 days is answered automatically.
Every buyer gets an answer. You get the hour back.
Pick a tone, turn it on. Free plan includes two AI replies a day.