It is 3 AM. A buyer just asked if it fits. They get an answer in a minute.
SafeBay reads every eBay buyer message, matches it to a rule you wrote, and answers as you, with your facts, in your voice. It reads the photos they attach, checks part fitment against the catalogue, and refuses to promise anything you have not. What it cannot answer, it drafts and hands to you.
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JRjrepairs_ohio03:07Will this fan motor fit my Kenmore? Photo of the tag attachedNew · 1 photo
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MKmkellerman4201:15Thanks, that answers it. Ordering now.Answered by autopilot
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DLdlopez.parts23:41Any chance of 15% off if I take both?Draft waiting for you
What happens between your last coffee and your first
The same rules run all night. Here is what a typical one looks like: three answered, one verified against the catalogue, one held for you because it would have committed you to something.
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23:41"What are the dimensions?"Rule Dimensions matched. Answered from the listing.
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01:15"Does this fit my dishwasher?" + photoModel read from the photo, fit verified by the Parts Agent, answered.
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03:07"Do you ship to Canada?"Answered from your knowledge base: no, US only.
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04:52"Can you do 15% off for two?"A discount commits you. Reply drafted, held for your decision.
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07:30You open the inboxFour threads settled. One draft waiting, with the conversation and the AI's reasoning beside it.
Two sentences per rule. The AI does the matching.
No keyword lists to maintain. Each rule says when the AI should respond and how, the way you would brief a new hire. For every incoming message the AI reads the whole conversation, including photos, and picks the rule that fits best. No rule fits, no reply: you get a notification instead.
- Priority decides which rule wins when two could apply
- Each rule sends automatically or only suggests, your choice
- Switch on the Parts Agent for fitment rules so replies are verified against the catalogue
- See how often each rule fired and when it last did
It only knows what you tell it, and it says it the way you would
The knowledge base is a plain text box: where you ship from, how long it takes, your return window, what you do not do. Every reply draws on it and on the listing and order in front of the buyer. Pick whether replies speak as "I" or "we", and the AI keeps that voice and varies its wording so no two replies read like a template.
- Listing title, price, shipping and stock are read for every reply
- Order details are used when the buyer already bought
- Nothing is invented: if a fact is not in your knowledge base or the listing, the reply does not claim it
Helpful is easy. Not promising things on your behalf is the hard part.
An eager reply that says "sure, I'll measure it and send photos by Friday" has just signed you up for an afternoon of work. These rules are built into every reply.
It will
- Answer from your rules, your knowledge base, the listing and the order
- Read model tags, part numbers and measurements in buyer photos
- Verify fitment against the parts catalogue before saying yes or no
- Reply once to a burst of messages, after 30 seconds of quiet
- Steer return conversations to the correct eBay return reason
It will never
- Agree to measure, test, inspect, photograph, hold, repair or discount anything
- Give a delivery date or timeline you have not already committed to
- Say it is an AI, or sign off with "Thank you for your business!"
- Send a reply that commits you: those are held for you as drafts
- Fire at a message eBay delivered late when a newer one is already answered
Every message reaches your phone. Only the ones that need you wait for you.
Each new buyer message sends a push alert with a one-line AI summary of what they actually said, not "New message from buyer". Threads the autopilot settled are marked so. Threads it held carry a ready draft you can send, edit or drop in one tap. Abusive buyers get a short, firm reply and land on your blacklist automatically, with a notification so you can review it.
Start with the AI writing beside you. Let it fly when you trust it.
Free
- Unified eBay inbox, synced every 5 minutes
- Push alerts with AI summaries
- Quick templates
- Buyer and order details beside every thread
Basic
- Everything in Free
- AI Reply button on any thread
- Suggested replies while you read
- Knowledge base and voice settings
Pro and Enterprise
- Everything in Basic
- Automatic rules that send for you
- Parts Agent inside rules
- Offensive-buyer auto-blacklist
- SMS alerts
Questions sellers ask about eBay auto reply
New buyer messages reach SafeBay through eBay's notifications and a five-minute sync. The autopilot then waits 30 seconds of silence so a buyer who sends three messages and a photo gets one reply to all of it, not three. In practice a buyer usually has an answer within a minute or two of their last message, at any hour.
The reply is written as you, in your voice, using your facts. It never says it is an AI, never uses canned closers, and is forbidden from the phrase "Thank you for your business". If you want a human touch on a thread, pause the rule and the message waits for you.
The autopilot is not allowed to commit you. If a buyer asks for measurements, extra photos, a discount, a hold on stock, a repair or a delivery date you have not promised, the reply acknowledges the request, says you will check, answers everything else it can, and the thread is held for you as a draft instead of being sent.
Yes. Model tags, part numbers, serial labels and measurements in attached photos are read and used, so it does not ask a buyer for a model number they have already photographed. With the Parts Agent switched on for a rule, that model number is checked against the parts catalogue before the reply says whether something fits.
A rule is two sentences in plain English: when the AI should respond ("customer asks about product dimensions") and how ("give the dimensions from the listing and offer to confirm the model"). The AI picks the best matching rule for each message using the whole conversation. Rules have a priority, a send-or-suggest switch, and a Parts Agent switch.
With offensive-buyer protection on, a conversation that reads as abusive gets a short, firm reply instead of a warm one, the buyer is added to your blacklist automatically when the AI is at least 85 percent confident, and you are notified. You can undo it from the blacklist at any time.
The inbox, push alerts and quick templates are on every plan. The AI Reply button and suggested replies start on Basic. Automatic rules, the Parts Agent inside rules, offensive-buyer blacklisting and SMS alerts start on Pro.
Write the rule once. Sleep through the question.
The inbox and alerts are free. The AI Reply button starts on Basic; automatic rules on Pro.