Frequently asked questions

When an eBay seller encounters a problematic buyer, such as someone who files false claims, commits return fraud, or extorts feedback, they submit a report on SafeBay with details and evidence. SafeBay reviews the report, and once approved it is visible to the seller community. When a seller blocks a buyer who is already reported, that block is added as a further report automatically. Other sellers can then check any buyer against the blacklist before shipping an order, and the order is flagged in SafeBay when a reported buyer buys from them.

SafeBay takes report accuracy seriously. Every report is tied to an authenticated eBay seller account verified through eBay OAuth, so anonymous or fabricated reports are not possible, and every report a seller files is reviewed before other sellers see it. Buyers who believe they have been reported unfairly can check their status and submit a data erasure request. The reporting seller gets 14 days to respond; inaccurate reports are removed or corrected.

A buyer's risk level comes from the whole community, and only approved reports count. Low is one or two reports from one seller. Medium takes two sellers, three reports or a report the AI graded medium danger. High takes four sellers, six reports or a report the AI graded high danger.

No. A report appears on the buyer's community record without the reporting seller's identity. Every report is still tied to a verified eBay seller account and reviewed by SafeBay before it is shown, which is what keeps the list accountable.

Yes. The SafeBay Companion extension can automatically sync the community blacklist to your eBay Buyer Block list. When a buyer is reported on SafeBay, the extension adds them to your block list so they cannot purchase from your store. You can customize which risk levels trigger auto-blocking and maintain a personal whitelist for buyers you trust.

The extension works on the eBay pages you are already signed in to, in your own browser. It reads them to show buyer alerts and order counts, and it acts on your account only for the features you turn on: syncing your blocked buyers list and filling in eBay's listing form with the AI Listing Assistant. It sends data only to SafeBay and, for listings, to eBay; the extension's privacy policy lists every flow.

Yes, the SafeBay Companion extension is free. You can install it here and start using it immediately. The blacklist alerts, the block-list sync and 4 AI listings, 7 buyer replies and 7 feedback replies a week with AI are included; Pro has 200 AI listings and 300 photo edits a month.

Sign up for a free SafeBay account and connect your eBay store via OAuth. Then use the Report Buyer form: enter the buyer's eBay username, select issue tags (e.g. Return dispute, Non-payment dispute, Chargeback filed), add details and evidence photos, and submit. You can also report without an account: your report will be saved and submitted after you register.

You can report issues including: Non-payment dispute, Chargeback filed, Abusive Behavior, Return dispute, Communication dispute, Linked accounts reported, Bid Manipulation, Item Not Received Claims, Reported policy concern, Suspicious Activity, and Frequent Returns. You can select multiple tags per report.

Yes. You can delete your own reports at any time from the buyer's profile page. Once deleted, your report and evidence are permanently removed and the buyer's risk level is recalculated.

SafeBay is a complete eBay seller toolkit. In addition to the buyer blacklist and Chrome extension, it includes: AI-powered auto-replies that answer buyer messages 24/7, AI listing writing, auto-relist that refreshes your oldest in-stock listings, order management with push notifications, returns and cases, feedback tracking, sales analytics, phone apps, a TV board for the packing room, and a parts locator for appliance sellers.

The AI auto-reply feature reads incoming buyer messages and generates contextual responses based on your store's products, policies, and tone preferences. It knows the listing the buyer is asking about and whether they already bought it, and can answer questions about shipping, returns, product compatibility, and more, reducing your response time from hours to seconds.

Auto-relist refreshes your oldest in-stock listings on a schedule you set, so they rank like newly posted items in eBay search. It never brings back an ended or sold-out listing. You can set up custom plans with filters, schedules, and pricing rules.

Yes. The iPhone app is on the App Store and the Android app on Google Play, with your orders, buyer messages, packing and listings. Both are free to install and work on the Free plan.

Yes. The free plan includes the community buyer blacklist, the SafeBay Companion Chrome extension, buyer reports and 4 AI listings, 7 buyer replies and 7 feedback replies a week with AI. Basic and Pro start with 14 days free and no card: when the trial ends, pay to keep the plan or go back to Free. Enterprise starts with 14 days free on a card.

Basic lifts the weekly limits on AI buyer and feedback replies, raises auto-relist, and includes 40 AI listings and 100 photo edits a month with background removal. Pro has 200 AI listings and 300 photo edits a month, your brand kit on every photo, automatic AI replies to buyer messages and unlimited auto-relists. Plans are billed monthly or yearly.

On Free they come back on Monday. On a paid plan your AI credits renew each billing period, and you can buy more: an AI listing is 3 credits and a photo edit is 1, in packs of 200, 1,000 or 5,000 credits for $7.95, $29.95 or $119.95, or pay as you go at 5 cents a credit from your wallet, up to a ceiling you set.

Your SafeBay wallet holds money that pays for a plan or AI credits instead of your card; top it up by card. Referral rewards and promotional credit land there too and pay for plans the same way.