Every buyer hears from you before they think to ask.
Minutes after an order is paid, the buyer gets a personal message from your store: thanks by name, what they bought, when it ships, how returns work, and a note that the store is protected by SafeBay. By text, by eBay message, or both. Written fresh for each order by rules you set once.
- Buyer
- Maria S.
- Ships to
- Tucson, AZ
- Total
- $186.40
- Phone on order
- yes
- All orderscatch-all
- High value, over $150
- Repair serviceno
Orders are synced every ten minutes; the message goes out the moment the order lands.
The ten minutes after "Pay now" decide how the next thirty days go
A buyer who hears nothing after paying starts to worry on day three, opens a case on day five, and reads your return policy for the first time when they already want to send something back. A buyer who gets a personal note within minutes knows who they bought from, when it ships, and how returns work, before any of that matters.
The note also carries one sentence that changes behaviour: this store is protected by SafeBay, with a link explaining what that means. Buyers who read it before a problem return the exact item and message first.
Minutes, not days
Synced every ten minutes, sent on arrival, while the buyer is still thinking about the purchase.
By name, about their item
First name from the shipping details, the item they bought, the facts your rule asks for.
Expectations set early
Shipping, returns and the protection notice arrive before the buyer needs them.
A thread that already exists
The eBay copy opens a conversation in your Messages page, so replies land where the autopilot can answer them.
Six starting points. Edit the two sentences and you are done.
A rule is a plain-English condition and a plain-English brief for the message. The AI picks the best rule for each order, prefers a pickup rule for local-pickup orders, and writes the message to the brief. No rule fits, and the buyer still gets the standard SafeBay protection text.
All orders
Repair service
High value
Fragile
New buyer
Repeat buyer
A text they read in the car park. An eBay message that starts the thread.
SMS
- Sent to the phone number on the order, kept under 320 characters
- "Txt STOP to end" on the first text to a number, never again after
- Delivery receipts, STOP and START handled automatically
- Buyer replies show up as an SMS thread in your Messages page
eBay message
Hi Daniel, thank you for ordering the Whirlpool W10130913 drain pump from Dayton Appliance Parts. It is pulled from a tested working unit and ships tomorrow by USPS, usually two to four days to Ohio. If anything is off when it arrives, message us here first and we will sort it; returns are accepted within 30 days. This store is protected by SafeBay: https://safebay.store/protection-notice
- Room for detail, up to 1,500 characters
- Lands in the buyer's eBay inbox and email like any seller message
- Opens the thread in SafeBay Messages, where the autopilot can take the follow-up
- Works even when the order has no phone number
"This store is protected by SafeBay."
Every message ends with that sentence and a link to the protection notice. The notice tells buyers, politely, that this seller documents return abuse and shares it with other sellers, and how an honest buyer keeps things simple: return the exact item, message first, keep proof. Most people never need it. The few who were planning something read it and change their mind.
The message is written so it never tells the buyer that they are protected. SafeBay protects you.
Read the protection notice- Trusted networkVerified sellers with established reputations share one protection system.
- Evidence basedFraudulent returns are documented with photos, serial numbers and tracking.
- Shared shieldProblem buyers are added to every participating seller's blacklist.
- How to make it rightReturn the exact item, communicate first, provide proof.
Once per order, never twice, and never to someone who said stop
Exactly once
The order is marked when a message goes out. Webhook, scheduled sync and retries all check that mark first.
Retried, not dropped
If eBay, the SMS gateway or the AI hiccups, the job retries instead of the order quietly going unmessaged.
Opt-outs honoured
A STOP reply blocks every future text to that number across all your rules, with a confirmation to the buyer.
Pickup aware
Local-pickup orders go to your pickup rule, never to the one that promises a shipping date.
Part of the Pro plan
Order rules, AI-written messages and SMS delivery come with Pro and Enterprise. They share the knowledge base and voice settings with Messaging on Autopilot, so the thank-you note and the replies that follow sound like the same person.
Free and Basic
eBay messaging inbox
Push alerts on new orders
Quick templates for manual replies
Pro and Enterprise
Order rules with AI-written messages
SMS and eBay message channels
Delivery receipts and opt-out handling
SMS alerts to you
Questions sellers ask about eBay messages after purchase
Orders are synced from eBay every ten minutes, and the message goes out as soon as the order lands. Most buyers hear from you within ten minutes of paying, usually while they are still on eBay.
Each rule chooses. SMS goes to the phone number on the buyer's shipping details and is kept under 320 characters. The eBay message arrives in the buyer's eBay inbox with the subject "Thank you for your order!", can run up to 1,500 characters, and shows up in your SafeBay Messages page like any other thread. A rule can send one or both.
Whatever your rule tells it to, written fresh for that order. It greets the buyer by first name when the shipping details have one, names the item, covers the shipping and return facts from your instructions, and closes with a one-line note that this store is protected by SafeBay with a link to the protection notice.
It is a public page explaining that the store belongs to a network of sellers who document return abuse and share a blacklist, and how honest buyers keep transactions smooth: return the exact item, contact the seller first, provide proof. Buyers who read it before a problem arises open fewer disputes. The message never claims SafeBay protects the buyer; it protects you.
No. Each order is marked the moment a message is sent, and every path that could trigger a message checks that mark first, so a webhook, a scheduled sync and a retry after a hiccup all agree the order is done.
The first text to any number carries "Txt STOP to end". A STOP reply adds the number to a suppression list that every future send checks, and the buyer gets a confirmation. START turns it back on. The eBay message channel is unaffected.
Order rules, AI-written messages and SMS delivery are part of the Pro and Enterprise plans. The eBay messaging inbox itself is on every plan.
The thank-you note that writes itself, and means it.
Two sentences per rule. Every buyer, every order, within minutes.